Returns & Cancellations
Our returns policy lasts 30 days for purchases both online and in-store, after which we will not be able to offer you a refund or exchange.
This policy excludes fresh flowers. These cannot be returned. If there is a problem with your flowers, however, please notify us within 24 hours of receipt for investigation. You should include any images that may support your claim.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If your return is plants or flowers, you must contact us immediately on receipt and forward photographs to firstname.lastname@example.org
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Additional non-returnable items:
- Gift cards
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Blume, 396 Garratt Lane, London, SW18 4HP
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: Blume, 396 Garratt Lane, London, SW18 4HP
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Due to workshops needing a minimum number of people to attend, if you have purchased a workshop ticket or had a ticket purchased for you, and can no longer attend, we are unable to issue refunds unless we can fill your space. You must notify us at least 14 days of the event going ahead. If you notify us after this period, we are unable to issue a refund. If the workshop can no longer go ahead due to COVID restrictions, then a full refund will be issued. If you cannot attend due to COVID symptoms, we are unable to issue a refund.
Please email email@example.com to inform us.